Cancellation policy

In-stock orders

When you purchase an item that is in stock, it moves to the fulfillment queue almost immediately.  Once an order is being processed or has been processed but not picked up by a carrier yet, we need to have the fulfillment center pull the package and notify us at which time, we can cancel the order. 

Once a package is picked up by a carrier, we cannot cancel the order. We can either have the carrier retract the order and send back to us (this incurs a $45 fee, which we do not cover) or we can send the customer a return label. Once the package is returned, we will refund the order. 

See our returns policy for more details on returns and refunds. 

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We collect full payment at checkout. 

You can request us to cancel a paid pre-order order that has not yet been fulfilled.

If the order has been fulfilled, then you can't cancel the order, but you can request return label to return the product. See our returns policy for more details on returns and refunds.